Return & Refund Policy

Effective Date: June 20, 2025

At Jo Bakes™ we take great pride in delivering handcrafted baked goods with care and quality. Due to the perishable nature of our products, the following policy applies:

1. All Sales Are Final

We do not accept returns, exchanges, or cancellations after an order has been placed.
This policy exists to ensure product safety, quality, and compliance with food handling regulations.

2. Perishable Food Item Disclaimer

Our products are made-to-order, perishable, and subject to spoilage if returned or delayed.
For health and safety reasons, once an item leaves our facility, we cannot restock or resell it under any circumstances.

3. Delivery & Shipping Responsibilities

Once your order is marked as “Delivered” or “Shipped” by our team and/or the carrier, we have fulfilled our obligation.
Customers are responsible for tracking their packages and ensuring timely receipt.
Any delays, misplacement, or damage caused by third-party courier services (e.g., USPS, UPS, FedEx) must be addressed directly with the carrier.

4. Incorrect or Damaged Orders

If your package arrives damaged, or you received the wrong item, you must notify us within 24 hours of delivery at:
📧 [email protected] | 📞 (305) 345-4888
Please include:
- A clear photo of the item and packaging
- Your order number
- Description of the issue
We reserve the right to determine eligibility for any replacements or credits on a case-by-case basis.

5. Shipping Address Accuracy

Customers are solely responsible for providing accurate and complete shipping information.
We are not liable for packages delivered to incorrect addresses provided at checkout.

6. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including but not limited to weather, courier disruption, or unforeseen emergencies.

Contact Us

For questions or concerns, contact:
📧 [email protected]
📞 (305) 345-4888